AgentQuayPrivacy policy
What we collect
When AgentQuay works on behalf of a shop, we process the messages exchanged between the shop and its customers, and the order details a customer provides (name, phone number, address). For shop owners: account details, catalog and shop settings.
Why we use it
To answer customer messages, record orders and send them to the shop, and improve reply quality. We do not sell data or use it for advertising.
Who sees it
The shop the customer messaged, and the AgentQuay team when needed for support. We use service providers (hosting and AI models) bound to confidentiality.
How long we keep it
For the duration of the shop’s subscription; deleted on request by the shop or the customer, or when the subscription ends.
Your rights
Any customer or shop can request a copy of their data or its deletion by contacting us through the contact section.
Meta platforms
We use the Messenger, Instagram and WhatsApp APIs under Meta’s policies. A page owner can revoke our access at any time from Meta Business Suite.